Order Processing:

We ship as quickly as we can. Orders are generally processed and shipped within 2-3 business days after your order is placed. Items are shipped Monday - Friday.

Shipping:

We offer UPS ground, 3-Day and 2-Day shipping to the continental United States. Please allow shipping time in addition to processing time for the delivery of your order. We do not offer overnight delivery service.

Delivery confirmation numbers can be tracked at www.ups.com. If the UPS website indicates your package was delivered, and you have not received it, please contact us and/or your local UPS office as soon as possible.

Returns:

We want you to be happy with your purchase, and we will be more than happy to offer a refund for unopened packages returned within 30 days of receipt. Shipping charges cannot be refunded. Refused, unclaimed, or undeliverable packages are subject to UPS's $10 rerouting fee. This amount will be subtracted from your refund. Please contact us for a Returned Merchandise Authorization number and instructions. Failure to obtain an RMA may result in a delay of processing your return.

Please note we are not responsible for returns that are lost in the mail or otherwise not received by us. We can only refund or exchange tool belts that we receive. We encourage you to return items to us using insurance and tracking information.

Payment:

Purchases made through Daddy Tool Belts are made through Authorize.net. We no longer accept PayPal payments because of increased incidents of fraud. You can contact us during regular business hours to make a purchase using American Express, Visa or MasterCard. Purchases made by check will be held for 10 days for check processing.

Cancellations:

Cancellation requests received after your order is placed and prior to shipment are subject to a 15% restocking fee. Cancellations received after shipment of your order are subject to a 15% restocking fee, shipping costs and the UPS return fee if applicable. Refunds for shipped orders will be processed when the product is returned to us.

Refunds:

We process refunds 2 - 3 business days after we receive returned merchandise, or the day after an order is cancelled. Each bank or card issuer has their own policies regarding when refunded funds are available. Refunds take a minimum of 5 business days to process through our credit card processor and through your bank or card issuer. Some card issuers take up to 30 days to credit a credit card after they receive our refund request. Unfortunately, there is nothing we can do to speed up the refund process. We cannot refund a purchase after 60 days from the date of purchase for any reason.

Refunds are issued to the payment method used to make the original purchase. We cannot process refunds by any another payment methods.